Last Updated: 21 November 2024

1. Introduction

Welcome to PhotoTool.ai ("PhotoTool AI LTD," "we," "us"). This Refund Policy outlines the terms under which refunds may be issued for purchases made on our website or through our services. By subscribing to our services, you agree to this policy.

2. Eligibility for Refunds

a. Subscription Plans:

Refunds for subscription plans will only be issued under specific circumstances, such as technical issues that prevent access to the service or accidental duplicate payments.
If you have used the premium features of your subscription, you are not eligible for a refund.

b. One-Time Payments:

Payments for one-time features, such as add-ons or credits, are non-refundable once the service has been accessed or used.

c. Promotional Offers:

Subscriptions or services purchased during a promotional period or at a discounted rate are non-refundable.

3. Requesting a Refund

a. To request a refund, please contact us at phototoolai@gmail.com within 7 days of your purchase. Your request should include:

Your account email address.
The order number associated with the purchase.
A detailed explanation of why you are requesting a refund.

b. Refund requests will be reviewed on a case-by-case basis. PhotoTool AI reserves the right to approve or deny a refund based on the circumstances and usage history.

4. Processing of Refunds

a. Approved refunds will be processed within 7-14 business days after approval. Refunds will be issued back to the original payment method used during the purchase.
b. PhotoTool AI is not responsible for delays caused by the payment processor or bank.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

Failure to cancel a subscription before the renewal date.
Dissatisfaction with the results generated by PhotoTool AI’s tools, as the outputs depend on user inputs and AI-generated processes.
Violation of the Terms and Conditions resulting in account suspension or termination.
Expired or unused subscription periods.

6. Changes to This Refund Policy

PhotoTool AI LTD reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and users are encouraged to review the policy regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:
Email: phototoolai@gmail.com